Receiving Your Custom Order- What to Expect

Our products are delivered on large pallets in custom wooden crates on dock-high trailers, ensuring everything arrives safely and is ready to install.  Pictured below is one of our custom crates, ready to ship.

Receiving a freight delivery is unlike receiving a FedEx or UPS Ground delivery. It is critical to be prepared to receive the order correctly, as this avoids delays, damages, or additional costs.

Delivery WITH loading dock:
If you have a loading dock on-site, you are all set. The driver will pull up to your dock, where the crates can easily be unloaded with a pallet jack (B). You take it from there. (note: have a pallet jack ready- while most drivers do have pallet jacks, not all do, and you can't assume they will have one.)

Delivery WITHOUT a loading dock:

1. Receiving crates holding panel sizes 72" and smaller: 
• Liftgate: The driver can unload from the trailer using its liftgate. The driver is only responsible for unloading the crate(s) from the trailer; they are not responsible for taking the panels to their final location. Important: We suggest having a pallet jack and/or crew on-site and quickly moving the shipment indoors, especially during inclement weather.

2. Receiving crates holding panel sizes larger than 72":
• Forklift: Use a forklift (A) to unload the crate(s) from the trailer
(Reminder: These crates are too large for liftgate usage).
• Hand-unload: Have a crew on-site during the delivery window, ready to hand-unload the crates. Be prepared to have 1-2 people in the truck opening the crates and handing them off to 2-4 people down below.  An order that requires hand unloading will be quoted as such. (Tip: to hand unload lighter colored panels, be sure to have clean hands or clean gloves to avoid getting the panels dirty)
• Pick up at the terminal: You can arrange for a third party to pick up the crate(s) at the freight terminal and deliver and unload them for you.